Accountability Review Procedure

Accountability Review Procedure

1. The NARM Accountability Program staff shall notify the Respondent (CPM) of the specific allegations made by the complainant. The Respondent must respond within 14 business days of being notified. Notification will be issued by certified mail. Failure to respond to the notice may result in revocation of the CPM or cancellation of the CPM application.
2. The accountability case review shall be held as follows:
   1. Accountability case reviews are conducted by The Accountability Review Committee (ARC) consisting of The AP Case Coordinator and Administrator and three (3) members of the Accountability Reviewer Pool who have no knowledge of the case and no prior relationship to the Respondent, Complainant, or Client
   2. Accountability Reviewers are appointed by the Case Coordinator from the NARM Accountability Reviewer Pool.
   3. Respondent will be required to participate in scheduled accountability case reviews, regardless of personal or professional commitments.
   4. Clients are not required to participate in disciplinary hearings, but may be invited to do so by the ARC.
   5. Clients may be asked for, but are not required to provide, any video or photo documentation of the event in question and/or deposition of experience as part of case review.
   6. Respondent and other providers/institutions directly involved in the case will submit records to the NARM Accountability Program via a secure portal.
   7. The Coordinator of the ARC shall establish the date of the case review and deadlines for submission of documents. In establishing dates and deadlines, the Coordinator shall ensure that they permit adequate time for the Respondent to prepare submissions and for testimony.
   8. The Respondent shall be permitted to submit documentation supporting their position and shall be required to appear at the case review.
   9. The appearance may be telephonically, by video conferencing, or in person and shall be at the Respondent’s own expense.
   10. The ARC shall render its decision within ninety (90) days of the hearing.
   11. The ARC shall include with its decision a timeline for completion and review of any prescribed remediations including but not limited to continuing education, practice under supervision, or chart review.
   12. The Respondent has the right to appeal the decision by the ARC.

Accountability Appeal Process

1. Requests for appeal will be considered by the Case Coordinator and Accountability Administrator in conjunction with the approval of the Executive Director.
2. Requests for appeal will be considered if received within 30 days of issuance of a notice of intent to Respondent.
3. Respondent will be notified of their right to Appeal at the time of issuance of notice of intent
   1. Access to the Appeal request form will be provided .
   2. Criteria for granting a request will be provided.
   3. Notification of the 30 day timeframe for requesting an Appeal.
4. NARM Case Coordinator Director of Accountability or designated staff will notify Respondent of decision to grant or deny request for appeal.
   1. Notification will be provided within thirty (30) days of request for appeal, and
   2. notification will be issued via certified mail.
5. Appeals will be granted to a Respondent following closure of an Accountability Case Review in which a notice of intent is issued if:
   1. the Respondent provides additional material facts and/or circumstances that were not available during the ARC’s deliberations;
   2. the ARC made a material error in its deliberations or decision; or
   3. the request for Appeal is received by NARM Accountability Program within the 30 day timeframe.
6. Upon granting a request for appeal, the NARM AP will appoint three (3) new Case Reviewers from the Accountability Case Reviewer Pool who have no prior Knowledge of the case and no prior relationship to the Respondent, Complainant, or Client
7. The Appeals ARC will consist of the Accountability Case Reviewer, Administrator, three (3) newly appointed case reviewers, and the NARM Executive Director
   1. The Appeals ARC will receive all chart notes and relevant records pertaining to the case, including recordings of initial interviews.
   2. The Appeals ARC will receive access to any new material facts and/or circumstances that were not available during the initial deliberations.
   3. The Appeals ARC upon review of documents will meet for deliberation and to prepare for interview with the Respondent.
   4. Following the interview with Respondent, the Appeals ARC will meet to deliberate and issue a final determination on the case.
8. All findings made by the Appeal committee are to be considered final.
   1. Notice of Appeal determinations will be sent via certified mail.
   2. The Appeals ARC shall render its decision within ninety (90) days.
   3. In the case of revocation of the CPM credential, notice will be made public on the NARM website.
   4. In the case of revocation, the state regulatory agency or licensing board will be notified.